Frequently Asked Questions
Shipping & Fulfillment
When will my order ship?
We process and ship orders Monday through Friday. Orders placed Thursday through Sunday will be prepared for shipment at the start of the following week to ensure dedicated handling. Once your order ships, you’ll receive tracking information so you know exactly when to expect it.
How do you ensure fragile items arrive safely?
Glassware, ceramics, and other delicate pieces are carefully packaged and secured to withstand transit to your doorstep.
Do you offer international shipping?
Currently, we ship exclusively within the United States. This allows us to maintain the highest level of quality control and reliable delivery times for our customers.
Our Products
How do you decide what products to carry?
Every product in our shop earns its place. We curate with intention — looking for items made from quality natural materials, aligned with a commitment to health, wellness, and beautiful everyday living. If it doesn’t meet that standard, it doesn’t make the cut.
Is your coffee fresh-roasted?
Yes. Cornerstone Coffee Roasters craft-roasts in small batches in Northern California. All coffees are certified organic single-origin, and your bag ships fresh. We offer whole bean and multiple grind options so you can brew exactly the way you like.
What makes your clean home products different?
We select clean home products based on ingredient quality, material integrity, and how they perform in a real home. We look for formulas that are non-toxic, thoughtfully made, and safe for everyday use — because what you bring into your home matters.
Are your ceramics and glassware dishwasher and microwave safe?
Most of our pieces are designed for daily use. Because many are handcrafted, we recommend checking the Care Instructions on each product page, as some specialized glazes may require hand-washing.
Returns & Support
What is your return policy?
We accept unused items in original packaging within 30 days of delivery. Return shipping is the responsibility of the customer. Once we receive the returned item, we will credit your account within 7 business days.
Can I change or cancel my order?
You can request changes any time before 8:00am PST the day after your order is placed. Once an order is processed for shipping, it cannot be modified.
How can I contact you?
The best way to reach us is via our Contact Page. We personally respond to inquiries Monday through Friday.
Missing & Damaged Items
What should I do if an item is missing from my order?
We’re sorry to hear that! Please visit our Report a Missing or Damaged Item page and submit a report with your order number, the name of the missing item, and a brief description of the issue. Our team will respond within 1–2 business days.
What information do I need to report a missing item?
Please have the following ready: your order number (found in your confirmation email), the name of the missing item(s), a brief description of the issue, and any photos of the package or contents if applicable.
Can I get a replacement or a refund for a missing item?
Yes — depending on availability, we will either send a replacement item or issue a full refund. We’ll work with you to find the best solution.
What if my entire package was lost in transit?
If your tracking shows delivered but you haven’t received your package, or if your shipment appears lost in transit, please report it here as soon as possible. We’ll investigate with the carrier and make it right.