Refund policy

We want to make certain that you're delighted with your purchase. 

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If an item arrives damaged, please email us a photo at orders@lassenathome.com within 48 hours of delivery, so that we can address the situation right away. We will do our best to make things right at our expense. 

For all other returns, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return. You'll also need the receipt or proof of purchase.

We accept unused items in original packaging within 30 days. Return shipping arrangements vary by product — for most items, instructions and a return label will be provided once your return is accepted. Please do not send items back without contacting us first.

To start a return, contact us at orders@lassenathome.com. Items sent back without first requesting a return will not be accepted.

Furniture & Large Items

Outdoor furniture ships directly from our fulfillment partner. To initiate a return, contact us at orders@lassenathome.com within 30 days of delivery. Once your return is accepted, a prepaid return label will be arranged. Items must be unused and in original packaging. A 10% restocking fee applies to non-damaged returns. Items that arrive damaged or defective are exempt from the restocking fee — please email photos to orders@lassenathome.com within 48 hours of delivery and we will make it right at no cost to you. Your refund will be issued to your original payment method once the return is received and processed.

Exceptions/Non-returnable Items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch with us if you have questions or concerns about your specific item. 

For specialty items such as Espresso Machines, we will charge a 10% restocking fee.

Unfortunately, we cannot accept returns on "final sale" items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. 
If more than 7 business days have passed since we’ve approved your return, please contact us at orders@lassenathome.com.