Refund policy

We want to make certain that you're delighted with your purchase. 

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If an item arrives damaged, please email us a photo at orders@lassenathome.com within 48 hours of delivery, so that we can address the situation right away. We will do our best to make things right at our expense. 

For all other returns, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return. You’ll also need the receipt or proof of purchase. 

We accept unused items in original packaging within 30 days; please note that return shipping is the responsibility of the customer. Once we receive the returned item, we will credit your account within 7 business days.

To start a return, you can contact us at orders@lassenathome.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted. 

Please note that returns will need to be sent to the following address: 

Lassen at Home (c/o Lassen Pastry Company)

P.O. Box 105

Palo Cedro, CA 96073

You can always contact us for any return question at orders@lassenathome.com. 

Exceptions / Non-returnable Items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch with us if you have questions or concerns about your specific item. 

For specialty items such as Espresso Machines, we will charge a restocking fee.

Unfortunately, we cannot accept returns on "final sale" items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. 
If more than 7 business days have passed since we’ve approved your return, please contact us at orders@lassenathome.com.